Use the following steps to set the incoming call notifications to display the main window, or to flash the icon on the task bar when the system recognizes an incoming call.
- On the top bar, click .
- In the Agent Preferences dialog box, click Call Handling.
- In the Call Handling panel, use any of the following options:
Select Consultative Transfer to consult the caller before transferring the call.
Select Consultative Conference to consult the second caller before adding the first caller to the conference.
Select Auto-Hold if you want the system to put the call on hold automatically before transferring or conferencing the call or when answering another alerting call, or dialing another outbound call.
Select Bring main window to front if you want the system to bring the main window to the foreground and activate the window for a ringing call.
Select Flash icon if you want to view the call flashing in the task bar when the system recognizes a ringing call.
- Click OK to save the settings.
